Category: Nearshoring

The Corona pandemic as a nearshoring catalyst

Nearshoring has been a big topic in the area of customer care and customer service for years. But it is no longer just the cost aspects that are driving companies in the D.A.CH region to deploy German-speaking customer support agents from other European countries. The German market is largely empty and good call center employees are hard to come by. In addition, the Corona pandemic has once again shown that remote work works just as well as on-site work in many areas. In the following article a few good arguments for German-speaking nearshoring of customer support services.

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