SMYLO Agents: nearshoring staff, instead of hiring them permanently

1. We mainly employ agents who already have prior experience in your field of operation.
2. All SMYLO agents are networked with each other via a "social intranet" - a kind of internal Linkedin. This allows them to maintain close contact with each other on a daily basis, be alerted to news and ask questions. In addition, the SMYLO head office exchanges brief information with each agent on a daily basis.
3. If your work processes are not yet in writing, we will be happy to do that for you.
4. We advise defining measurable targets for collaboration. For example, that an outbound agent must demonstrably make at least 70 outbound calls per day. You define the exact targets - of course we will advise you on this.
5. We regularly make use of "mystery calls" to test the telephone performance of our SMYLO agents.

1. The agreed working times are entered into our digital working time recording system, which is part of the above-mentioned social intranet. If an employee is not logged in there during the scheduled working time, we see this immediately.
2. We use appropriate monitoring tools to monitor the phone activity of our SMYLO agents as well.

Either you conduct remote training on your own, or we will be happy to provide you with a trainer, whom you can then train according to the train-the-trainer principle. However, all our agents have already mastered the basic skills of the business, usually they even already have experience in exactly your industry. So the training effort will be limited.

If you need special training on a complex topic or want to make agents fit in a particular area, then you can also book specialized trainers through us, for example in the area of cold calling. If desired, we can also have these training courses certified.

Because we employ immigrants from Germany, who then live in Spain, Croatia or Turkey, for example - countries with a much lower cost of living. From a German point of view, SMYLO prices are very reasonable, but locally, the pay of SMYLO employees is much higher than the local average. For this reason, it is much easier to get good and reliable call center staff there than in Germany. Sick leave and fluctuation are also much lower there.

Either in the home office or in the office of one of our selected local partners. In either case, the premises must meet certain specifications and comply with EU data protection guidelines. You as the customer determine whether your SMYLO agents should work in the home office or in the office.

Yes, every SMYLO agent is legally insured, according to the respective country-specific requirements - including health and pension insurance.

In most cases, we can deploy the employees promptly for another customer. If we do have to part with an agent after a long period of cooperation, he or she will receive a severance package. The amount is already included in your monthly costs.

Many large German corporations such as Lufthansa, Arvato (Bertelsmann) or Bofrost have been using nearshoring agents very successfully in customer communication for years. Thanks to SMYLO, your company can also benefit from nearshoring in the future, largely without risk and very flexibly, without having to make any investments of its own.